bangor's Privacy Policy

1 Scope of Information Collection

bangor casino collects certain personal information to operate its services properly. This information comes from two main sources — information you provide directly, and information collected automatically through your browsing and use of the platform.

1.1 Information You Provide Directly

• Full name, date of birth, and national ID details (for identity verification)
• Email address and mobile number
• Residential address
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, or bank transfer)
• Messages or information you send when contacting support

1.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and language settings
• Pages visited, session duration, and click patterns
• Information collected from cookies and similar tracking technologies

2 Purpose of Using Information

Collected information is used only for specific and legitimate purposes. These purposes are detailed below:

2.1 Account Management and Verification

Your information is needed for identity verification when opening a new account, confirming age (the minimum age to use our platform is 21), and enabling re-login.

2.2 Transaction Processing

The information provided is used to securely process your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to maintain a transaction history.

2.3 Customer Support

Your information is used when providing support via 24/7 live chat and email, so that issues can be resolved quickly and effectively. For general questions, you can visit our FAQ page.

2.4 Security and Fraud Prevention

Automated analysis is used to detect and prevent unauthorized account use, money laundering, or fraudulent activity.

2.5 Service Improvement

By analyzing overall usage patterns, we work to improve the platform experience. This analysis is done at an aggregate level only — not by identifying specific individuals.

3 Information Sharing and Third Parties

bangor never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared with the following parties in specific circumstances:

3.1 Service Providers

Trusted third parties are engaged to carry out operations such as payment processing, identity verification, technical infrastructure, and customer support. These parties may only use the information for the designated task and are required to follow our privacy standards.

3.2 Legal Obligations

If a competent authority requests information through a lawful process under applicable law in Bangladesh, information may be provided within that scope.

3.3 Business Structure Changes

In the event of a business merger or acquisition, user information may pass to the new entity; however, the terms of this Policy will remain in effect.

4 Methods of Data Protection

To ensure the security of your information, bangor follows multiple layers of technical and procedural safeguards.

4.1 Encryption

All communications on our website and app are secured through SSL (Secure Sockets Layer) encryption. Data remains encrypted both during transmission and when stored on servers.

4.2 Access Control

Access to your personal information is limited only to staff who need it for a specific task. All access is logged and reviewed regularly.

4.3 Regular Security Audits

Regular security audits and vulnerability assessments are conducted on our systems to identify potential risks early.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on bangor's website and app. Cookies are small text files stored on your device that help remember your preferences and session information on future visits.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, managing security tokens, and enabling basic platform functionality. Disabling them will prevent the service from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and recent activity.

5.3 Analytics Cookies

Anonymous statistics are collected to understand how the platform is used. No individual can be identified from this data.

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some services.

6 Data Retention Period

Your information is retained only for as long as necessary. The retention period depends on the type of information and its purpose:

• Account information: for as long as the account is active and, after closure, for the period required by legal obligations.
• Transaction records: retained in accordance with financial audit requirements.
• Support conversations: retained for a set period after the issue is resolved.
• Analytics data: kept for a defined period after being converted to aggregate and anonymous form.

Once the retention period ends, data is securely deleted or anonymized.

7 User Rights

Every member registered on the bangor platform has certain fundamental rights regarding their own information:

7.1 Right to Know

If you want to know what information we hold about you, you can contact us. We will provide full details as quickly as possible.

7.2 Right to Correction

If any information in your profile is incorrect or has changed, contact us to have it corrected. After verifying your identity, we will make the necessary corrections.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, where legal or contractual obligations exist, it may not be possible to delete all information.

7.4 Right to Object to Processing

If you have objections to marketing communications or certain types of data processing, you can let us know. We will take appropriate action accordingly.

Under the responsible gaming framework, the Responsible Gaming page offers various controls over your own account, which are part of your rights.

8 Protection of Minors' Information

bangor strictly prohibits accounts for anyone under the age of 21. Age is verified at the time of registration. If we become aware that information from someone under 21 is held with us for any reason, it will be deleted immediately and the associated account will be suspended. Parents and guardians may contact us directly regarding this matter.

9 Changes to the Policy

This privacy policy may be updated from time to time due to changes in services or legal requirements. For significant changes, we will:

• Update this page with a new date
• Send a notification to your registered email
• Inform you of notable changes when you log in to the platform

Continuing to use the service after an update means you have agreed to the new policy. We therefore recommend reviewing this page regularly.

10 International Data Transfers

bangor provides services in Bangladesh and data is primarily processed within Bangladesh. However, due to technical infrastructure or service providers, some data may be stored on international servers. In such cases, it is ensured that adequate data protection measures are in place at the destination and that the standards of this Policy are maintained.